tag:blogger.com,1999:blog-7244599613828243514.post2195576245431110152..comments2023-03-04T13:05:14.023+00:00Comments on The Snail in that Legal Bottle: The Legal Complaints Service - Publishing solicitors' complaints recordsEthanhttp://www.blogger.com/profile/04920762140014950288noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7244599613828243514.post-85951619403113514772009-05-14T06:28:00.000+01:002009-05-14T06:28:00.000+01:00Upon reading your blog I found it interesting. If ...Upon reading your blog I found it interesting. If ever consumer experience from disappointing to the products or services. In this particular case consumers mostly went to or call the customer service to share the problems they had. Here's a great portal of information about consumer's issues - <A HREF="http://consumeradvocacy.multiply.com/" REL="nofollow">Service Complaints</A>Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7244599613828243514.post-61448533480814880102008-06-23T09:09:00.000+01:002008-06-23T09:09:00.000+01:00The definition of 'serious' is certainly one of th...The definition of 'serious' is certainly one of the problems. It shifts dependent on who happens to be in charge of it.<BR/><BR/>I know that the problem voiced by many is that once the publishing occurs, the floodgates will open - or at least that is the view. <BR/><BR/>It is going to happen (don't ask how I know!) but maybe if it's done right this time, it could be passed on to the forthcoming OLC in a few years time and benefit everyone.<BR/><BR/>Maybe even the Karims (dare I say it!!) <BR/><BR/>I might be too hopeful though..unfortunately.Ethanhttps://www.blogger.com/profile/04920762140014950288noreply@blogger.comtag:blogger.com,1999:blog-7244599613828243514.post-62472589565633101772008-06-22T22:26:00.000+01:002008-06-22T22:26:00.000+01:00Personally, I have no problem with 'serious' uphel...Personally, I have no problem with 'serious' upheld complaints being published. The profession should aspire to keep its standards. But what is the benchmark for 'serious'?<BR/><BR/>Plus is there any appeal process against publication on grounds that it is not serious? I don't think so.<BR/><BR/>The idea seems to be to push firms to have an adequate complaints process, which in practice means bunging the complainer a hundred quid or two to go away because it will cost a lot more than that in complaints partner's time to respond and deal with the ongoing correspondence. This is so whether the complaint has any validity at all or not - unless there is a genuine serious issue, which is rare.<BR/><BR/>If you mention the Karims, expect to be threatened with yardies ;-)Anonymousnoreply@blogger.com